Frequently Asked Questions
We understand that there’s a lot to cover when seeking financial advice. Here are some answers to frequently asked questions.
How is Chorus better than other advisers?
We believe in building long term relationships with our clients, so the advice you get will stand over time. We are among the UK’s highest quality advisers offering solid, impartial, honest, ethical advice.
Are you truly independent?
We see Independent advice as being more than just ‘whole market authorisation’ – it’s having the freedom to think ‘out of the box’, and being willing and able to consider the widest possible range of options to satisfy clients’ objectives.
How do I know the advice I’m getting is good advice?
That’s not easy to answer objectively, however we are confident that our advice is of the highest quality. We are members of the Association of Christian Financial Advisers, the Chartered Institute for Securities and Investment, the Society of Later Life Advisers, which have professional codes of conduct and annual re-assessment. Ask us for testimonials and examples of work we have done.
How will I benefit from using Chorus’s services?
We will try to help you to set realistic objectives, to clarify your options, to explain some of the technical jargon in simple terms, and to work closely with you to help you achieve your aims.
My needs are unusual; surely you can’t help me with everything?
True, and sometimes we need to call in specialist knowledge. We are well placed to find the right person, to secure the right advice at the right cost. We have a wide range of technical resources and useful contacts in all fields.
How long will it take?
Sometimes advice on a simple matter can be dealt with on the same day, but often there’s a need for more information, so several weeks are needed. We offer ongoing guidance and regular reviews over the long term. Creating and implementing a full financial plan is an ongoing process, over as many years as is necessary.
How much will it really cost?
Financial advice is not cheap due to stringent financial regulation. We will guide you through the payment options - the cost of advice could range from a few hundred to a few thousand pounds. Whatever the cost, we strive to offer good value.
How will you charge me?
Before giving any advice we will agree with you whether we invoice you after a piece of work, arrange a standing order for a regular fee payment, or whether we will receive a management fee or commission from your investments.
What do I have to do?
We will ask you as a matter of course for the information you need to supply us as we build an accurate record of your current circumstances. We will ask your views on important issues regarding your future position.
Can I do some or all of it myself instead of taking advice?
Yes, naturally, there’s plenty you can do by yourself. Our value comes in helping you make sense of what can be highly complex and incredibly confusing.
I already have a financial adviser, can I have two?
Yes, there’s no rule about this. Some advisers are specialists in particular areas, or may have limited knowledge in other areas. We would be happy to give a second opinion if you have concerns about a course of action you been recommended to take. Our experience is that most people like one adviser to know their circumstances very well, allowing personal advice to be given.
Are there any tax or VAT issues I should know about?
We will help you to be as tax efficient as possible, using our experience of the tax regime and we may work in conjunction with other tax advisers.
What happens if we are not happy with your advice?
Although we always seek to give you the best possible advice, you don’t have to take the advice we offer, nor are you obligated to use us again in the future. For reassurance we operate a robust complaints procedure, backed up by our Treating Customers Fairly policy, full Professional Indemnity cover, and the UK Financial Services Compensation Scheme.
Where can I get further information?
Look at our website; read material from the Financial Conduct Authority; ask your solicitor, and of course ask us for clarification - we’ll always give you an honest answer.